Tom Critchlow recently wrote an essay titled How do You Cultivate Customer-Centric Executives? He starts off with a quote: “Many companies describe themselves as customer-focused, but few walk the walk. Most big technology companies are competitor-focused. They see what others are doing, and then work to fast follow. In contrast, 90 to 95% of what we build in AWS is driven by what customers tell us they want.” - Jeff Bezos
Customer-Centric Government
Customer-Centric Government
Customer-Centric Government
Tom Critchlow recently wrote an essay titled How do You Cultivate Customer-Centric Executives? He starts off with a quote: “Many companies describe themselves as customer-focused, but few walk the walk. Most big technology companies are competitor-focused. They see what others are doing, and then work to fast follow. In contrast, 90 to 95% of what we build in AWS is driven by what customers tell us they want.” - Jeff Bezos